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Mobile banking applications today are more than mere transactional tools and ATM locators that they used to be in the beginning. As the customer awareness of new technologies increased, what was offered wasn’t good enough anymore.
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Can you imagine leaving your home “un-connected”? No smartphone, no smartwatch, no tablet? No way! Neither does the person next to you. That is why today the average number of web-connected devices owned by a person is above three.
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Banking today can be done without human interaction and most of the users choose mobile over “branch banking”. So, one may ask, is it wise for banks to invest in self-service when customers are doing the majority of banking on their own devices?
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By now it is quite clear that if you want to stay relevant, digitalization is the way you want to go. This implies to all industries, not just banking. In the beginning it all seemed so simple, but let’s b... the scale of technological advances.
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When we look at Serbian banking today we can safely say that there is not a single large bank that has not embarked on a digital journey that we chose as far back as 2013. Online banking products, communication with banks’...
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Conversational interfaces are the place where all the action happens, making it easy for brands to connect with people and introduce their products and services. On the other side, it is also more convenient for the users ...
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