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Banking today can be done without human interaction and most of the users choose mobile over “branch banking”. So, one may ask, is it wise for banks to invest in self-service when customers are doing the majority of banking on their own devices?
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By now it is quite clear that if you want to stay relevant, digitalization is the way you want to go. This implies to all industries, not just banking. In the beginning it all seemed so simple, but let’s b... the scale of technological advances.
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When we look at Serbian banking today we can safely say that there is not a single large bank that has not embarked on a digital journey that we chose as far back as 2013. Online banking products, communication with banks’...
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Conversational interfaces are the place where all the action happens, making it easy for brands to connect with people and introduce their products and services. On the other side, it is also more convenient for the users ...
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Omni-channel is the multichannel approach to sales that seeks to provide the customer with a seamless shopping experience whether the customer is shopping online from a desktop or mobile device, by telephone or in a brick and mortar store.
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“Geolocation is the identification or estimation of the real-world geographic location of an object, such as a radar source, mobile phone, or Internet-connected computer terminal. “ Yes, we can also locate a person with, say, a mobile phone.
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