Digital Branch
The best place to bank isn’t a bank
Enable your customers to do all their banking online – payments, exchange, credit products without going to a branch, and with full real-time video support. Our custom-designed platform allows continuous channel-hopping throughout the contracting process. Now you do not need physical space to do your business. Create a hybrid customer service location or a completely online branch. Start the digital transformation with a professional partner. ROI guaranteed.
Allowing
digital transformation
through predesigned end-to-end processes.
True digital banking
customer journey. Process automation through channel-hopping
algorithms. Immediate fulfilment and response benefits recognized through personalized
customer service, time saving and cost reduction. Flexible integration platform
and completely automatized
algorithmic process. Self-service Digital Platform.
Consumers adopt to mobile technology
and upcoming lifestyle changes. Advanced navigation
with functionalities relevant to widespread retail and corporate
clients. Additional sales and marketing platform.
New customer acquisition.
Our Digital Branch on an average day adds up to 30% of the total branch network production for the Overdraft product. Also, the average timesaving proved to be a great benefit to the bank – an average journey for the client utilizing the Digital Branch to complete Credit Request is up to 30 minutes, which is extraordinary reduction in time compared to the non-digital, branch-focused process; not to mention that this is possible to be done outside working hours and over the weekends. Process Automation required for the Digital Branch implementation brought up to 50% time savings for various Credit products. Results are indeed very astonishing, especially in regards to the Customer Satisfaction, Speed of Service and the total Cost of Operation
VUK KOSOVAC, EXECUTIVE DIRECTOR, STRATEGIC DEVELOPMENT AND MARKETING, SOCIETE GENERALE BANKA SRBIJA A.D.
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