Conversational interfaces are the place where all the action happens, making it easy for brands to connect with people and introduce their products and services. On the other side, it is also more convenient for the users as they don’t have to download any apps or learn how to navigate through new interfaces. This is the new frontier for finance and banking sector – making their products and services available on the customer’s preferred channels, such as Facebook, Skype etc. All you need is a chatbot!
Start with the change today and deliver new face of communication by adopting this advancing technology. Use the power of AI and machine learning to better understand customers behaviour, habits and context in order to deliver relevant and timely content. Chatbots in banking industry can make a huge change/difference and elevate customer experience by making banking as simple as chatting.
If you are in doubt whether your business can benefit from a chatbot, here is some insight into what a chatbot does. A chatbot learns new things by scanning behavioural patterns and repeating actions in order to adapt and predict future behaviour. This gives it the ability to automate repetitive actions thus simplifying the overall banking experience. With each interaction, chatbots gather user data so they can offer personalized experience and predict future needs. You need a bot that understands not only what a user is trying to say, but also the context of what he is saying. A chatbot can also connect to internal systems to access or input customer data.
The following are some use cases to help you make up your mind.