Online onboarding offers convenience for busy customers who want to open an account in your bank. So we kept the customer identification part of that process easy and straightforward. This way, banks get a simplified online customer acquisition and save time for both–themselves and their clients.
Two approaches to online KYC are typically used: video call identification and/or automated face matching. The former one consists of the video call with the Bank’s agent, who will perform customer identification during the call and allow the customer to onboard.
To go through the automated face matching, customers need to scan their ID from both sides and take a selfie to confirm their identity and liveness. After finishing these steps, the system matches the face from the scanned ID and the selfie. Upon success, the KYC is complete and they can continue with the onboarding process. This solution is convenient since it does not require visiting a branch, it can be done fast, and users do not have to worry about their data security.