Support Engineer

We’re looking for talented Support engineer to help us innovate.

About you

  • You have experience with help desk and ticketing tools (i.e. JIRA, TFS, DevOps Azure, ServiceDesk)
  • You have creative problem-solving approach and strong analytical skills
  • You are responsible, always proactive and a team member
  • You have a basic understanding of Microsoft technologies
  • You have excellent client-facing and internal communication skills to find rapid solutions in case of incidents
  • You have ability to follow a checklist to perform tasks, plus the ability to create checklists or modify as needed to document and improve processes.
  • You have ability to work independently and with minimal supervision as well as with a team when needed.
  • You are willing to learn and improve in your everyday work
  • You have Demonstrable organizational and time management skills.
  • You have Bachelor’s degree in Computer Science, Software Engineering, General Information Technology or a related field,
  • You have good spoken and written English skills

Your Responsibilities

  • Lead troubleshooting sessions for support cases: important tasks during the troubleshooting sessions are updating ticket statuses and adding information to the ticket for further reference.
  • Handle daily operations of assigned customer applications
  • Negotiate ticket priorities in cases a ticket has been opened with a priority that is not aligned with the impact the issue has on the overall system.
  • Follow up on tickets to avoid SLA breaches. Engage the needed specialized teams if needed.
  • Attend meetings with clients to discuss general approaches on issues and agree on ticket statuses.
  • Maintains documentation of systems configurations and procedures
  • Improve existing process and scripts

Why Should You Join Us

  • The product is the heart of our company – we want to develop and nurture it together
  • This is the opportunity to make an enormous impact on our product and also to be close to the market and work with well-known clients
  • Supportive environment – we are going to support you, and cheer for you but also be prepared for a challenge
  • Private health insurance
  • Hybrid working model – we have a lovely office with an on-site playroom, but if you prefer to work from your home it’s also fine
  • Opportunity growth and career development through continuous internal, external and hands-on education

Join Our Team

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