Support Engineer

We’re looking for talented Support engineer to help us innovate.

About you

  • You have experience with help desk and ticketing tools (i.e. JIRA, TFS, DevOps Azure, ServiceDesk)
  • You have creative problem-solving approach and strong analytical skills
  • You are responsible, always proactive and a team member
  • You have a basic understanding of Microsoft technologies
  • You have excellent client-facing and internal communication skills to find rapid solutions in case of incidents
  • You have ability to follow a checklist to perform tasks, plus the ability to create checklists or modify as needed to document and improve processes.
  • You have ability to work independently and with minimal supervision as well as with a team when needed.
  • You are willing to learn and improve in your everyday work
  • You have Demonstrable organizational and time management skills.
  • You have Bachelor’s degree in Computer Science, Software Engineering, General Information Technology or a related field,
  • You have good spoken and written English skills

Your Responsibilities

  • Lead troubleshooting sessions for support cases: important tasks during the troubleshooting sessions are updating ticket statuses and adding information to the ticket for further reference.
  • Handle daily operations of assigned customer applications
  • Negotiate ticket priorities in cases a ticket has been opened with a priority that is not aligned with the impact the issue has on the overall system.
  • Follow up on tickets to avoid SLA breaches. Engage the needed specialized teams if needed.
  • Attend meetings with clients to discuss general approaches on issues and agree on ticket statuses.
  • Maintains documentation of systems configurations and procedures
  • Improve existing process and scripts

Why Should You Join Us

  • Full-time employment
  • Working on numerous international projects with well-known clients
  • Experienced and skilled colleagues to work with
  • Opportunity growth and career development
  • Continuous hands-on education
  • Socializing through our on-site game room, team buildings, and other events
  • Private health insurance is a part of the deal
  • Nice office, fully equipped kitchen, coffee machine, fresh fruits
  • Foreign language courses

Join Our Team

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    Book a Demo with NF Innova team!

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    We are looking forward to meeting you soon!