About you
- You have experience with help desk and ticketing tools (i.e. JIRA, TFS, DevOps Azure, ServiceDesk)
- You have creative problem-solving approach and strong analytical skills
- You are responsible, always proactive and a team member
- You have a basic understanding of Microsoft technologies
- You have excellent client-facing and internal communication skills to find rapid solutions in case of incidents
- You have ability to follow a checklist to perform tasks, plus the ability to create checklists or modify as needed to document and improve processes.
- You have ability to work independently and with minimal supervision as well as with a team when needed.
- You are willing to learn and improve in your everyday work
- You have Demonstrable organizational and time management skills.
- You have Bachelor’s degree in Computer Science, Software Engineering, General Information Technology or a related field,
- You have good spoken and written English skills
Your Responsibilities
- Lead troubleshooting sessions for support cases: important tasks during the troubleshooting sessions are updating ticket statuses and adding information to the ticket for further reference.
- Handle daily operations of assigned customer applications
- Negotiate ticket priorities in cases a ticket has been opened with a priority that is not aligned with the impact the issue has on the overall system.
- Follow up on tickets to avoid SLA breaches. Engage the needed specialized teams if needed.
- Attend meetings with clients to discuss general approaches on issues and agree on ticket statuses.
- Maintains documentation of systems configurations and procedures
- Improve existing process and scripts
Why Should You Join Us
- The product is the heart of our company – we want to develop and nurture it together
- This is the opportunity to make an enormous impact on our product and also to be close to the market and work with well-known clients
- Supportive environment – we are going to support you, and cheer for you but also be prepared for a challenge
- Private health insurance
- Hybrid working model – we have a lovely office with an on-site playroom, but if you prefer to work from your home it’s also fine
- Opportunity growth and career development through continuous internal, external and hands-on education
Join Our Team
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We are looking forward to meeting you soon!
We are looking forward to meeting you soon!